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Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.

Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a return or store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain in tact as it was received by the customer). For refunds, please send hair back to the address listed below within 7 days (BE SURE TO READ THE INSTRUCTIONS ABOVE, HAIR CANNOT BE USED) Send your return item(s) including your first name, last name,phone number, the reason for the return and original receipt to:

2701 Little Elm Pkwy, STE 100

Little Elm, TX 75068